Leverage Power BI for Customer XP Analytics
What is CX Management?
Customer experience management (CEM or CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.
Why is CXM important?
The goal of CXM is to optimize interactions from the customer's perspective and foster customer loyalty. To manage the customer experience, a company needs to create a customer-centric strategy that encompasses all interactions.
How can Power BI help?
Power BI can help you discover hidden insights in the data related to your Customer Experience Survey. Do customer's tend to have a better experience on specific days of the week, specific site locations, specific times of the day? Allow Power BI to uncover those hidden insights today.