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Dynamics 365 includes more than a dozen apps and add-ons, which address your needs for ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and so much more.

Dynamics 365 customers license the apps that provide the best value for them. The whole Dynamics 365 family is designed to provide you with maximum flexibility and extensibility.

Because of this flexibility and rapid innovation, Dynamics 365 (D365) can adapt to fit almost any business. But it can also be hard to understand, especially with all these acronyms flying around: D365, CRM, ERP, and so on.

Dynamics 365 ERP solutions focus on your core accounting, manufacturing, and distribution needs, but extend to much more. Overall, their value to your business is to increase your automation, efficiency, control, and scalability.

At the highest level, there are 2 main Dynamics 365 ERP solutions to choose from: Business Center and Finance & Operations.

• Dynamics 365 Business Central: ERP solution well-suited for most small and medium-sized businesses. Lets a company start small but scale up and add functionality as their needs grow.
• Dynamics 365 Finance & Operations: ERP solution well-suited for large or diversified companies. Especially used by companies with multiple lines of business, international operations, multi-currency needs, or complex discrete & process manufacturing needs.

Business Central is usually best for small and medium-sized businesses, while Finance & Operations is usually best for larger companies. However, there are many other differences between the two, and the best fit for your company depends on your specific business needs. 

Now, within Finance & Operations, there’s a little more detail. Even though most customers, commentators, and consultants still call it Finance & Operations, Microsoft now licenses it as 2 different apps:

• Dynamics 365 Finance: Includes budgeting, project management, financials, and accounting for large, international companies.
• Dynamics 365 Supply Chain Management: Includes engineering, manufacturing, warehousing, and distribution. Excels at multi-level warehousing and complex discrete & process manufacturing.

It’s still a single implementation, but you now choose whether your individual users have access to one or both apps, depending on your business processes. 

There are also several offerings within Dynamics 365 that go beyond ERP and CRM:

• Dynamics 365 Human Resources: App that helps you simplify compliance, compensation, benefits, and more. Also helps employees get relevant HR info through self-service tools.
• Dynamics 365 Commerce: Digital commerce app that brings together your back-office, in-store, call center, and digital experiences for omni-channel sales.
• Dynamics 365 Mixed Reality: Includes four different offers for business needs:
  1. Dynamics 365 Remote Assist – to collaborate at a distance.
  2. Dynamics 365 Layout – to visualize and share floor plans through holograms or VR.
  3. Dynamics 365 Guides – to improve training and performance.
  4. Dynamics 365 Product Visualize – to let sales reps showcase products within a customer’s own environment.

• Dynamics 365 AI: Includes several different Artificial Intelligence add-ons for CRM apps:
  1. Dynamics 365 Sales Insights
  2. Dynamics 365 Customer Insights
  3. Dynamics 365 Customer Service Insights

There are also several other Microsoft AI offers, especially in the Power Platform and Microsoft Azure Cloud.