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Archive for December 2022

Net Promoter Score & Customer Satisfaction: What is it and the benefits of this analysis!

By pwsadmin | December 3, 2022
Net Promoter Score infographic

Net promoter score (NPS) is the customer experience metric to measure customers’ loyalty to a company, product, or service. Customers’ loyalty to a product or service can be expressed differently. Below are some instances of how customers can express their loyalty to a business:  This powerful tool was developed by Bain and Company in 2003.…

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